|
|
||||||||||||
 |
|||||||||||||
|
|||||||||||||
 
|
Privacy, Refund Policy, Terms & Conditions and Security
Security The Melbourne Food Ingredient Depot takes the worry out of online shopping with the use of secure servers and secure socket layers (SSL) technology for the transfer of credit card information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on our web site is the safest kind of transaction possible with a credit card. Additionally, we have security measures in place to protect our customer database and access to the data is restricted internally. You must take responsibility to protect your password from being disclosed to any third party. If you do not wish to purchase via credit card other options exist at the checkout. these include paypal, Bpay, EFT and Australia Post money orders. Privacy Policy and Personal Information The The Melbourne Food Ingredient Depot online store complies with the Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000. This privacy policy describes the information we require and how we use it. When you place an order with the The Melbourne Food Ingredient Depot we need to collect personal information to accompany the receipt of purchase. This includes your name, mailing address, email address, contact details and credit card information. For increased security, your credit card details are not stored on our web servers. Please ensure you supplied a valid email address as it is the main way we confirm the order. Your personal information is password protected and you can view details of your account, make any required changes, online at any time via our secure server. Your information is used only by The Melbourne Food Ingredient Depot and we collect your personal information so that we may: Provide you with products or services that you request Advise you when we are experiencing difficulty in fulfilling your request Help you with any inquiries Offer you any additional products and services Protect you from fraud. The email address you supply to us when you order is used to send through your order confirmation and shipping confirmation. We also send you out a text email newsletter (if you opt in at time of purchase), around once per month, with information on special discounts, promotions, updates on new products and exclusive offers to online members. You can unsubscribe from this mailing list at any time by loging on to your account. At the bottom of every email there is also unsubscribe details. These are usually processed on the same day. The Melbourne Food Ingredient Depot only collects personal information in a lawful and fair means, and only when it is necessary (i.e. for taking orders, or for mailing lists). This complies with the National Privacy Principles. Disclosure The Melbourne Food Ingredient Depot does not, unless required by law, disclose personal information collected to other organizations. Failure to provide personal information If requested information is not provided, The Melbourne Food Ingredient Depot may be unable to complete a transaction, or it may delay the delivery of your order or even render the order dead. SPAM Act The Melbourne Food Ingredient Depot complies with the Spam Act 2003. This means that we only send out emails with your consent. If you do wish to stop receiving information from the The Melbourne Food Ingredient Depot, please return the newsletter with unsubscribe in the body copy or call us on 03 9386 3206 to be removed. Alcohol Terms & Conditions Age Restriction Under Australian law, the Liquor Act stipulates that is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18 years. It is part of our licsenseing agreement that all alcohol sales need to be sent via mail or courier and cannot be picked up from The Melbourne Food Ingredient Depot. Terms & Conditions of using and purchasing from this site The Melbourne Food Ingredient Depot operates a real time internet purchasing system to bring you the best products at the best prices. The Melbourne Food Depot will advise our customers to choose their items carefully as the The Melbourne Food Depot doesn't accept refunds or exchanges. Especially for change of mind purchases. All items from our online sites are non-returnable unless defective. By selecting the box when purchasing you are agreeing to the term & conditions on this page. Customer Refunds As part of our Customer Service commitment, The Melbourne Food Depot will advise our customers to choose their items carefully as the The Melbourne Food Depot doesn't accept refunds or exchanges. All items from our online sites are non-returnable unless defective. Defective items Defective items must be returned within (7) seven days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered in the form of a voucher for future purchases. Return and Refund Policy I received Incorrect or Damaged Items Contact The Melbourne Food Ingredient Depot on 03 9386 3206 within two working days of receipt of goods. Prior approval must be obtained from the Melbourne Food Ingredient Depot before returning goods. A Return Authority Number will be given to you upon approval. If goods arrive without an authorisation number it is a breach of the conditions of using the service and your order will be rejected. Please do not throw out damaged items until authorisation to do so has been given. Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of The Melbourne Food Ingredient depot. The nature of our medicinal products makes a refund difficult. Please choose wisely. Under privacy laws we cannot hold your credit card details on file Returning Goods 1. Obtain a return Authority number 2. Goods must be returned in their original packaging. 3. Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of The Melbourne Food Ingredient depot.  |
Prices quoted in this online purchasing cart are for this online facility only. Which means if you want these prices you must order through this facility.
If you call the office or use any other method of ordering you will be charged at the recommended retail price. Specials are online specials only. All orders are shipped with a Tax Invoice.
All rights reserved Melbourne Food Ingredient Depot ©2004 - 2009
| Home | View Cart | Checkout | Gift Vouchers | Account Log In | Shipping & Contact Info | Privacy Policy & Terms & Conditions | Melbourne Food Depot Home | |